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Privacy policy

1. Responsible for the processing

ONURA, C/ Portuetxe 45a 1º - Of. 2 y 3, 20018 - San Sebastián, Spain

Contact details of the Data Protection Delegate: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. What data do we process and for how long?

ONURA will process:

(i) the personal data provided on the occasion of registration, in general; identification, personal characteristics, and electronic contact, in particular;

(ii) data authorized in case of registration through the login of social networks;

(iii) data derived from the commercial relationship with ONURA, that is, those from the use of the various Services;

(iv) where appropriate, those provided in the process of purchasing or contracting, in general; those obtained by the use of the card (means of payment and / or loyalty), as well as purchases associated with it and data to make / authorize payment and billing products and services, in particular;

(v) those resulting from computer processes (browsing habits or use of the MEDIUM AND / OR DIGITAL ENVIRONMENT), IP address and information collected through cookies, pixel tags and other technologies;

(vi) those that ONURA can infer from lawfully obtained data.

ONURA will process and store the data while the user is active in the MEDIO AND / OR DIGITAL ENVIRONMENT and is a customer, as well as during the period of limitation of legal obligations, which may arise from possible liabilities related to the processing of customer data.

3. What does the user consent when you provide your data?

ONURA, owner of the medium and / or digital environment, stored in a file the necessary personal data, listed in the preceding paragraph, in order to:

(i) Provide the service demanded by the user and offered by the MEDIUM AND / OR DIGITAL ENVIRONMENT, its maintenance and improvement, based on studies, profiling, segmentation on their data and / or crosses with other files under the responsibility of ONURA.

(ii) Offer promotions linked to the condition of Customer, through electronic media or not, concerning products or services in the sector where it operates (loyalty, food, home, textile, insurance, loans, optical, real estate, telecommunications, technology, computer, fuel, consumer, sports, leisure, leisure, tourism, aesthetics, perfumery and means of payment).

Users may object to the processing of their data for promotional purposes and to the receipt of this type of mailings, during the registration process or at a later time, by following the procedure for the exercise of rights described in section 4.

(iii) Facilitate the registration process in the MEDIO AND / OR DIGITAL ENVIRONMENT, through various channels. ONURA, to carry out the registration process may develop a process that allows to take advantage of existing user data in other files ONURA and that are useful to make the high, in that case, the user will be duly informed, to obtain their consent.

4. Are the data communicated to third parties?

a.Public Administration, Courts and Tribunals

If government authorities, such as state security forces, Judges and / or Courts, request or require information or if it is necessary to present it to comply with any law, ONURA communicate to such third parties the data that they formally request.

5. How can the customer exercise their rights of revocation, access, deletion, opposition, rectification, limitation, portability?

Any customer may exercise their rights of access, rectification, deletion, withdraw consent, oppose their treatment, limit it and / or request portability of your data, through This email address is being protected from spambots. You need JavaScript enabled to view it.; contacting Customer Service at or in writing to the DPO Team ONURA C / Portuetxe 45a 1º - Of. 2 and 3, 20018 - San Sebastián, Spain.

6. Security Measures and Confidentiality of information.

ONURA has taken appropriate security measures in its facilities, systems and files. It has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by the customer, thus ensuring its integrity, availability and confidentiality.

7. Cookies Policy

ONURA uses cookies. All information about it in the Cookies Policy.

8. Changes to the Privacy Policy

ONURA scrupulously complies with applicable laws on data protection and user privacy. Therefore, it reserves the right to unilaterally modify at any time and without notice, the conditions of this Privacy Policy to adapt to any regulatory change or any change in the presentation and configuration of the Portal.